Business Performance Management

All mysql databases on 213.171.219.99 will currently be unavailable. Engineers are investigating

The server is now back online but unfortunately we had to restore a backup from 5AM this morning so any database changes made since then will have been lost. We apologise for any inconvenience caused.
Status of this entry is Closed

A small number of dedicated servers would have been unavailable for around 10 minutes. This has now been resolved.
Status of this entry is Closed

Some customers with Exchange mailboxes will currently be unable to connect to retrieve their mail.

Our engineers are currently investigating.

This issue is now resolved.
Status of this entry is Closed

Customers may find they are unable to login to our Webmail or SiteBuilder service at present. Our engineers are working to resolve this issue as a priority.

This issue is now resolved.
Status of this entry is Closed

Customers are unable to retrieve new mail from their inbox. Email is being queued for delivery and no messages will be lost as a result of this issue. Our engineers are investigating the cause as a priority and we apologise for any inconvenience caused.

Update 09:00 - Our engineers have identified and resolved the issue, and email is now being delivered. However there will still be some delays until all queued emails have been sent.

Update 09:30 - All queued mail has been delivered and normal service has resumed.
Status of this entry is Closed

Some customers may currently be experiencing a delay with incoming emails. Engineers are investigating this issue.

Problem resolved 11:55. Mails will now queue as normal.
Status of this entry is Closed

Our engineers will be conducting maintenance to our shared hosting network on Thursday 26th August between 00:00 and 00:45. As a result of this work a small proportion of customers may find their websites become unavailable for no more than 5 seconds. We apologise for any inconvenience caused.

00:50 - This maintenance is now complete.
Status of this entry is Closed

Control Panel Email settings are currently unavailable.

Engineers are working to resolve this issue.
Status of this entry is Closed

Our engineers will be conducting maintenance to our network on Saturday 21st August between 00:00 and 01:30. During this work customers will loose connectivity to our services for two periods of between one and five seconds. We apologise for any inconvenience caused.

02:20 - This maintenance is now completed.
Status of this entry is Closed

Webmail access is currently unavailable.

In addition some customers may be experiencing reduced performance when accessing their Advanced or Standard mailboxes.

Engineers are currently investigating.

Update: Webmail access has been restored, however customers may continue to experience some disruption to the performance of this service.

Work to resolve this issue is ongoing.

This issue is now resolved.
Status of this entry is Closed

MySQL databases on the server with IP 213.171.218.228 will currently be unavailable.

Engineers are investigating.

This issue is now resolved.
Status of this entry is Closed

All sites hosted on 213.171.218.160 will have been unavailable for the last ten minutes.
Status of this entry is Closed

Some customers may currently find that they are unable to login to their control panels. Our engineers are investigating.

07:00 - This has now been resolved.
Status of this entry is Closed

Some customers may find that access to standard and advanced mailboxes via POP3 or webmail is intermittently unavailable. Engineers are investigating.

07:00 - Customers will now be able to access their mailboxes. No emails will have been lost during this downtime but some may have been delayed.

08:00 - All delayed email has been delievered and normal service has been resumed.
Status of this entry is Closed

The registry for .name domains is currently carrying out maintenance. As a result, the following functionality may be intermittently unavailable on .name domains: domain transfers, domain management (for example changing name servers), domain registrations, whois checks.

06:00 Update: This maintenance is now complete.
Status of this entry is Closed

ADSL customers may have been disconnected for two short periods of time between 23:00 and 23:25.

This was due to maintenance.
Status of this entry is Closed

Some customers may be experiencing issues when retrieving email or using Webmail. Our engineers are investigating.

Update: This issue is now resolved, however customers may notice a reduction in performance when accessing their email during the course of the afternoon.

Engineers will continue to monitor the situation closely.
Status of this entry is Closed

We will be conducting essential maintenance to the windows webserver 213.171.218.121 on Tuesday 10th August at 23:59. Websites on this server will be intermittently unavailable whilst this work is carried out.

This maintenance is complete.
Status of this entry is Closed

Our security systems have identified an increase in exploits of vulnerable customer installations of phpMyAdmin over the last 24 hours. We strongly recommend all dedicated and virtual server customers who use phpMyAdmin to upgrade to the most recent version. This is currently version 3.3.5 and is available for download from http://www.phpmyadmin.net.
Status of this entry is Closed

Customers with databases on MySQL server 213.171.218.228 may currently be unable to access these databases.

Our engineers are investigating.

02:25 - This issue is now resolved.
Status of this entry is Closed